This Privacy Policy explains how we collect, use, and protect your information when you use our Website. Please read this Policy carefully to understand our practices regarding your personal data.
This document is the Privacy Policy ("Policy") for Obevahealth.com (the "Website"), which is managed by Obeva Health Private Limited (referred to as the "Company," "we," or "us"). We are a company incorporated under the Companies Act, 2013.
By using our Website, you agree that your information will be stored, used, and accessed in accordance with this Policy.
This Policy, which is published in compliance with the IT Act, 2000 (Section 43A) and the SPDI Rules, 2011, explains:
What information we collect from you.
How we gather and use that information.
Your options for providing information, and how to access and update it.
How we process, share, and keep your information safe.
This Policy applies to everyone who accesses or uses our Website.
By accepting this Policy, you confirm that you have read, understood, and agree to all its terms and practices. You specifically consent to our collection, use, sharing, and disclosure of your information as described here.
Policy Changes: We reserve the right to change, modify, or update parts of this Privacy Policy at any time.
Overseas Access: If you access or use the Website from outside of India, you do so at your own risk and are responsible for complying with all applicable local laws.
We collect several categories of information, which are classified as "Personal Information" and "Sensitive Personal Data or Information (SPDI)".
| Information Type | What We Collect | Purpose/Detail |
|---|---|---|
| Registration | Phone number, email address, and name. | Your phone number is verified using a one-time password (OTP). |
| Order | Items in cart, postal address, and payment transaction details. | Necessary to process and deliver your orders. We do not collect any bank account, debit/credit card, or specific payment instrument details. |
| Usage | Device info, IP address, browser type, traffic data, login status, access times, order status, previous transactions, and browsing history. | Used to understand how you use the Website and third-party services, including for statistics, troubleshooting, and improving services. |
| Information Type | What We Collect | Detail/Examples |
|---|---|---|
| Diagnosis | Health condition, symptoms, metabolic data, weight, hygiene, and images (uploaded to the platform). | Collected via questionnaires or shared during a medical consultation with a Doctor. This category includes sensitive data such as physical/physiological health conditions and sexual orientation. |
| Consultation | Health and wellness details shared during consultations with a Doctor. | This also includes sensitive data like medical records, medical history, physical/physiological/mental health conditions, and sexual orientation. |
| Prescription | Prescriptions generated by the Doctor on the Website. | Stored and processed to fulfill your order and kept on record as long as permitted by law. |
You confirm that you are providing your Personal Information and SPDI to us voluntarily and consent to its collection and use under this Policy.
Opt-Out Consequence: If you choose not to provide us with your Personal Information or SPDI, we will be unable to grant you access to our Website, or allow you to purchase products or receive services.
We use your Personal Information and SPDI for the following reasons:
Service Delivery: To operate and improve the Website, process and deliver orders, and provide access to Products and Services.
Medical Care: To enable Doctor consultations, provide personalized treatment plans, and facilitate follow-up communication.
Improvement & Research: Analyzing data, tracking trends, building algorithms (for ratings/recommendations), conducting research, and troubleshooting problems.
Security & Compliance: To comply with applicable law, conduct audits, investigate illegal activities or fraud, and enforce our Terms.
Marketing & Communication:
To contact you (via SMS, email, calls) regarding order updates, query resolution, and sharing information about promotions or new Products/Services.
To collect feedback on our current and future offerings.
Opt-Out: If you wish to stop receiving non-essential promotional and marketing communications, please use the email provided in the Contact section.
We may share your Personal Information and SPDI with third parties for the purposes outlined below:
Medical Professionals: SPDI and Personal Information may be shared with Doctors for diagnostic, therapeutic, tracking, or business improvement purposes.
Order Fulfillment: Personal Information is shared with logistics partners to process and deliver orders, and with pharmacies (where applicable) for dispatching orders.
Business Insights: We may share aggregated and anonymized Personal Information with our partners, affiliates, investors, or stakeholders to help them understand how the Website is used and to improve the user experience.
Legal & Business Transfer:
We will disclose data if legally required by a governmental entity or court order.
Data will be transferred to a third party that acquires or invests in our business (e.g., via merger or asset purchase).
International Transfer: We may transfer your information to entities outside India. When we do this with SPDI, we take reasonable steps to ensure the recipient maintains the same level of security practices as we do.
Your Consent: You explicitly consent to the transfer of your Personal Information and SPDI to these third parties.
The Website may contain links to external websites, applications, content, or resources ("Third-Party Links").
Disclaimer: We have no control over these Third-Party Links and are not responsible for how they collect or disclose your information.
Separate Policies: These third-party sites have their own privacy policies that govern their use of your information. The presence of a link on our Website does not imply our recommendation or endorsement of that site.
Review/Update: You can review or update your Personal Information (Registration and Order Details) by contacting us at the details provided below. We reserve the right to verify your identity before making changes.
Withdrawing Consent: If you withdraw your consent for the collection and processing of your Personal Information or SPDI, we will be unable to provide you with access to our Website or Services. You can request to withdraw consent or cancel your account via the contact section.
We maintain physical, technical, and procedural safeguards to protect your information against loss, misuse, damage, or unauthorized access.
Measures: We review our data collection and storage practices and restrict access to Personal Information to only employees and agents who require it for processing, and who are bound by strict confidentiality obligations.
Your Responsibility: No Company employee knows your account password. You are responsible for protecting your password and mobile phone access. We are not liable for unauthorized use of your account.
Breaches: We are not responsible for security breaches or actions of third parties that are beyond our reasonable control (e.g., government acts, hacking, or computer crashes).
SPDI: Your SPDI is destroyed and/or anonymized when it is reasonable to assume that the Purposes for its collection have been fulfilled and retention is no longer necessary.
Personal Information: We reserve the right to retain your Personal Information for our business purposes. Over time, this data may be anonymized and aggregated for analytics.
We use "cookies" (small text files) and other tracking technologies (like IP addresses and browser types) to collect information about your activity on the Website.
Purpose: This allows us to improve our Website and enhance your user experience. Any Personal Information or SPDI collected this way is governed by this Policy.
Your Control: Most browsers allow you to control or block cookies. However, refusing all cookies may limit your ability to use certain Website features or take full advantage of our offerings.
We reserve the right to update, change, or modify this Privacy Policy at any time. The updated Policy will be effective from the date of the change.
Indemnity: You agree to indemnify (protect) us from any claims or disputes arising from your disclosure of information to third parties, including through their links on our Website.
Severability: If any clause of this Privacy Policy is found to be null or void, the remaining clauses will remain separate and fully effective.